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Shipping and Returns terms & conditions

  • Free Shipping  on all items


    Please reach out to us if you haven't received your order at:

  •  All items must be returned in their original condition. Items must not have been worn, washed or altered in any way (make-up stains or any other imperfection), and must not show any signs of wear.

  • Items must be returned with all original labels and tags still attached, packaging and other accessories (tote bags, cases, boxes, etc.) received with the order.

  • Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

  • Returns can be packed in the shipping bag or any other type of suitable packaging.

  •  We reserves the right to refuse unauthorized returns and/or returns that do not comply with the Return Policy. In case of receiving unauthorized returns, the box will remain Customer’s property and will be returned to the shipper, provided payment of shipping fees. 

If the clothes come damaged, with make-up stains, or any other imperfection, we reserve the right to refuse the return. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error. 


     Returns instructions

All returns must be shipped within 7 days from the date you received your order. 

If you do not return your purchase within 7 days of receiving your order, you will no longer be eligible for a full refund. You will then be granted a coupon (store credit) to use on our website once we've received and processed your return. Please make sure that you comply with all the conditions for returning your item and contact Our Customer Care for return approval -
Please insert the return paper in your package. 

  • We provide free return shipping labels. 

  • We do not offer free return/shipping labels to customers outside of the United States.

  • Returns from outside of the EU/ UK must be invoiced as “RETURNED GOODS – OF NO COMMERCIAL VALUE” to prevent them being held at UK Customs. Please note that the customer is liable for extra fees incurred for incorrectly marked returns, should they be held at Customs.
    Non-returnable and Non-refundable items:

  1. We reserve the right to refuse returns in the following cases:

  • If items are not returned in their original conditions;

  • If items are not returned with their tags, boxes, and labels properly attached;

  • If items are not returned within 7    days from the date you received your parcel;

  • If items show any usage or damage signs (perfume, make-up stains);        

  • If the return is not complying with the RETURN TERMS & CONDITIONS for any reason;

Please note that if you return an item that is non returnable, we won’t proceed to the refund of this item.

Still, need help?
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